Policy on Revisions

Based on the package you picked, we provide revision as well. Customers will request infinite free modifications, and we can revise their design at no extra cost as long as the design and philosophy remain the same. Revision Turnaround Time is 48 hours.

Money-Back Guarantee / Refund Policy

Any funds dropped for a project are not refundable after completion until the original design proposals are approved, or a modification is demanded unless Galaxy Web StudioTM cancels or terminates the Contract for a reason other than your defilement or non-performance.

Both Refund Requests Must Be Fulfilled As Follows:

  • When the original logo ideas are shown, you propose. However, if you accept or order modifications to the original designs, the refund deal is null and invalid, and no refund requests can be considered.
  • If you seek a refund until the delivery of the original design proposals, you will be responsible for a full refund (less than 10 percent service and giving out fee). If you seek a recompense within 48 hours, you will be liable for a 66 percent refund (less than 10 percent service and processing fee).
  • If you seek a refund within 48 and 120 hours of the original design launch, you will be liable for a 33 percent refund (less than 10 percent service and processing fee). Any refund queries should be directed to the support team. Based on the break of the user agreement, Galaxy Web Studio retains the right to accept or deny your request on a case-by-case basis.
  • The refund policy for Galaxy Web Studio / Custom packages would be the same as for solo packages.
  • For example, if you command a logo and web design service and take the logo, you can entreaty a refund for the website service only during the initial design phase.
  • No refund request will be made if you have not taken any action on your order for 07 days after placing your order. However, if you want to galvanize your plan order, you will be charged a certain fee on your plan.
  • A legitimate justification for requesting a refund must be competent against the design brief and customer reviews for revisions. A refund will not be issued because a concept is not created according to the brief; however, further modifications will be made before complete fulfillment is achieved.
  • Since all design jobs necessitate consumer input before finalizing the design, it is only fair that the customer participates and receives feedback on the desired outcomes.
  • If our crafted logo is found to be significantly identical to another logo template that might already exist, you are entitled to a re-draw. Any similarity to an actual concept will be purely coincidental, and Galaxy Web Studio will take no blame or compensation in such a situation. The client must order to obtain rights for their artwork solely.
  • There is no Reimbursement for Content Writing Packages.
  • There is no Refund for Content Writing Packages.

How to Request a Refund

Please ensure that you meet the following conditions to ensure that your refund request is accepted.

Claim your refund by contacting us using the three methods below: (888) 616-4904 Live Chat sales@galaxywebstudios.com. We will attempt to settle your issue as soon as possible using our revision policy or email you a refund request acceptance from our refund department. Following the refund, Galaxy Web Studio will receive the design rights, and you cannot show any variant of the design submitted by the firm. Let's be clear on that as well. Since the design rights have now been passed to the firm, you accept that you will have no right (direct or indirect) to use any answer or other material, work result, or media, nor any equity interest in or to the same. Together with the Government Copyright Agencies, Galaxy Web Studio must exchange Copyright Acquisition details for the refunded designs, which would limit any re-use of the designs as original designs. Don't hesitate to contact us at sales@galaxywebstudios.com with any questions or reservations about our refund policy.

My Account

The My Account section is an easy way to chat. You must order search the account area for any questions, complaints, or further orders from the designer. You would not be eligible for a refund if you do not dig or use the Account Area regularly. If you have any interrogations about how to use the area, you can contact the customer service team at any time.

Policy on Quality Assurance

Our designers do not deviate from your requirements in the order form to provide you with the desired satisfaction. The projects are produced after extensive testing, ensuring the design's accuracy and individuality.

Guaranteed 100 percent satisfaction

We rework the ordered template and revise it until you are entirely pleased (depending upon your package).

Domain Names and Hosting

Where appropriate, domain and hosting will be included free of charge with website bundles. Many email addresses included in website subscriptions can be installed in third-party email clients like Outlook. Each email address will be allocated 10MB of storage space. We will not have email addresses if you do not host your website with us. No refunds are available for the hosting, domain, or email server packages.

Policy on Delivery

Both concept order files are sent to My Account on the stated date on the "Order Confirmation." An e-mail is also sent to the customer informing them that their design order has been sent to their particular account location. Both revision and refund policies are questions to the date and time the design order is submitted to the client's account location. All concept order files are sent to "My Account" on the designated date on the "Order Confirmation." An e-mail is also sent to the customer informing them that their design order has been sent to their particular account location.

Upkeep of Records

Once we have provided the final files, we record your finished design. If you need the final files again, we will give them to you at your request.

Customer Service

We have 24-hour customer service to respond to your questions and concerns. You can email us anytime, and we will reply soon.

Policy on Communication

You accept that Galaxy Web Studio is not responsible for all communications sent from email addresses other than those heralded by our domain, i.e., "..@galaxywebstudios.com" or/ any toll-free number not mentioned on our website. Galaxy Web Studio is not liable for any damage(s) incurred by such communications. As the Galaxy Web Studio website said, we only accept responsibility for contact via email address(es) under our area name or/and via a toll-free number.

Information Availability

You must have registry records or other information to use Galaxy Web Studio facilities. Agreeing to these terms and conditions will make your details accurate, up-to-date, and complete. If Galaxy Web Studio claims the information you have submitted is incorrect, out of date, or incomplete, Galaxy Web Studio reserves the right to deny you access to any services or facilities, as well as to terminate or suspend your account at any time. Galaxy Web Studio is a PCI DSS-compliant organization.

100% Authentic Design Guarantee

We pledge that all our customers' logos are produced from scratch at Galaxy Web Studio. This way, you will have a logo specifically tailored to your needs. We promise that your logo will be one-of-a-kind and will please your clients.

Restrictions

The Company will assist the Client in integrating third-party plugins and APIs, but any third-party incorporation needed to help with website features will be STRICTLY standard. The Company would have no relations with third parties throughout this project's growth. Any new work would necessitate a different fee arrangement.